Frequently Asked Questions

What Shipping Methods Are Available?

The available shipping methods will always be on the checkout page. However, vendors and customers have the option to negotiate for the option that is best for them.

Do You Ship Internationally?

Yes we ship internationally as our business operation is global except where we are limited by differences in customs and national policies on movement of goods.

How Long Will It Take To Get My Package?

Delivery timelines vary by area and vendors have different delivery periods..

What Payment Methods Are Accepted?

We accept Paystack which include  Card, Transfer, USSD, PayAttitude, Visa QR. We equally accept bank transfer,  and Cash on delivery (COD).

Is Buying On-Line Safe?

Globmart acts as a guarantor between buyers and vendors. When a customer confirms the receipt of an order, the vendor receives the payment. However, Globmart does not guarantee the quality of the product. The customer has to check the quality of the product, accept or reject it before the delivery agent.

I tried to pay for my order using my card/bank transfer but it says my payment did not go through. Why?

There are many factors that may impact your payment success. Ensure you input the correct banking information (card number expiry date CVV) and that you have sufficient funds on your card/account. Also network and connectivity issues with your issuing bank may lead to a payment failure. Your bank may also send you a verification code (OTP) via SMS so please ensure you have access to your phone at the time of completing the transaction. A transaction on the payment platform is valid for a limited period of time so please ensure you complete it before it times out.

I want to pay with foreign currency but it is showing error?

Select the currency you want to pay with on the Home Page before check out.

How do I place an Order?

To place an order on Globmart:

• Enter the name of the item you’d like to buy in the search bar. You can also browse for products by selecting the category on the left side of your screen
• Click on a product to learn more about it or add to your cart
• Click  add to cart   and proceed to the checkout page
• Register or login into your existing account by entering your email and password
• Enter your shipping/billing information ensuring your address is complete and accurate
• Select a Delivery Method
• Choose your preferred Payment Method
• Click on  Confirm Order   to complete your order.
• For additional support contact us at +2349036836043.  Our hours of operations are 8am - 8pm on Mondays to Sundays. 

How Can I Cancel Or Change My Order?

Can I change my delivery information (address/phone) after placing my order?

• Once an order has been placed you can no longer change the delivery details.
•  We recommend you verify your delivery information on the checkout page prior to submitting your order.

Can I ask to change the delivery of my package from ‘door delivery' to collection at a Globmart Pick up Station?

• Once an order has been placed the delivery method cannot be changed. 
• We recommend you verify the delivery details including timelines and shipping fees on the checkout page prior to placing your order 

Do I need an account to place an order?

It is not mandatory that you create an account as a customer before accessing the marketplace. However, you have to provide your contact details on the the checkout page to enable the delivery and calculation of the shipping fee.

How Do I Track My Order?

To track the status of your order:

• Log into your Globmart account 
• Select ‘Account n the upper right hand menu 
• Select ‘Orders’ 
• Find the item you would like to track and click ‘see details’ 
• Select the “track item” to display delivery details 
• You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered. 
• For additional support please contact us 

How Can I Return a Product?

To request a return:  

• Log into your Globmart account  
• Select Account in the upper right hand menu 
• Select Orders  
• Find the item you would like to return and click Request a return  
• Select the number of items you wish to return, the reason for the return and give us more details to help us identify the issue with the product  
• Select your preferred refund method  
• Select your preferred return method (pick up from your address or drop off at a pick up station)  
• Check your information and submit your return request  
• We strongly advice that you return the product at the point of delivery where possible. 

I ordered multiple products and only received one/a few. Why didn’t I receive my entire order at once?

Items from different vendors are shipped separately to ensure that there is no delay in fulfilling your order. You will receive all your items within the delivery period mentioned on the product pages of each of these items. You can check the status of your order  here  anytime or by following these simple steps:

• Log into your Globmart account 
• Select ‘Account’ in the upper right/left hand menu 
• Select ‘Orders’ 
• Find the item you would like to track and click ‘See details’ 
• Select the “track item” to display delivery details 
• You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered.

We will also send regular updates via email My Account Inbox or App push notifications

I am having trouble adding products to my cart. What do I do?

I ordered multiple products and only received one/a few. Why didn’t I receive my entire order at once?If you are having trouble adding products to your cart please make sure that you have made all relevant size and color selections. If you still have problems this may mean that the item you are trying to buy is sold out. For additional support contact us at  +234903683604 . Our hours of operations are 8am - 8pm on Mondays to Sundays 

Can I collect my order at a pick up station?

In addition to home delivery you can also choose to pick up your order at one of many Globmart Pick up Stations.